Exchange Process
Timeframe
- Exchanges are accepted within 72 hours (3 days) of delivery.
- Requests made after this period will not be eligible.
- A clear, continuous unboxing video is mandatory, showing the product condition and issue at the time of opening.
Exchange Fee
A fee of ₹40 per product is applicable towards handling, forward shipping, and taxes.
Process
- After placing the exchange request, pickup will be attempted within 24–48 hours.
- Once the product is picked up or is in transit to our warehouse, the exchange/replacement order will be dispatched.
Important Notes
- Ensure all tags, accessories (e.g., zippers), and original packaging are intact.
- Missing items may delay or impact approval.
- Products that have already been exchanged once are not eligible for further exchange or return.
Pickup Policy (Exchange & Return)
- Pickup will be attempted twice.
- If unsuccessful, you must self-ship the product to our company address.
- Reverse pickup is subject to service availability in your pin code.
Return Process
Timeframe
- Returns are accepted within 72 hours (3 days) of delivery.
- Wrong or missing items must be reported within 24 hours.
- Requests beyond this window will not be accepted.
- A clear, continuous unboxing video is mandatory.
Process
- After placing the return request, pickup will be arranged within 24–48 hours.
- Once the product is received at our warehouse and passes the quality check, the refund will be initiated after applicable deductions.
Return Fee
- A ₹100 reverse shipment fee per product will be deducted.
- Applicable per item in case of multiple products.
- Shipping charges are non-refundable for both COD and prepaid orders.
Refund Timeline
- The complete process (pickup → quality check → refund) may take 10–12 working days.
- Additional time may be required for your bank/card provider to reflect the amount.
- If 15 business days have passed since approval, contact us at gravitydefiers.official@gmail.com
Prepaid Order Policy
For prepaid orders returned due to Non-Delivery (NDR) or failed delivery, ₹100 will be deducted from the refund.
Contact Us
For return or exchange requests, email us at:
Email: gravitydefiers.official@gmail.com
FAQs & Help
Q: How do I raise a Return or Exchange request?
A: Navigate to your My Orders page. Locate your delivered order, click the "Return / Exchange" button, choose your option, fill in details, and submit. For COD return orders, you will enter your UPI ID or bank details directly in the form for a secure refund.
Q: What are the charges for returns and exchanges?
A: For product exchanges, there is a processing fee of ₹40 per item. For product returns, a reverse shipping charge of ₹100 per item will be deducted from your refund amount. This applies to both prepaid and cash-on-delivery orders.
Q: What is the return and exchange window?
A: All return and exchange requests must be submitted within 72 hours (3 days) of order delivery. Requests made after 72 hours cannot be processed by our system.
Q: Why is an unboxing video mandatory?
A: As a streetwear brand shipping limited drops, a continuous, unedited unboxing video is required to verify the condition of the package and items as received. This helps protect against transit damage and ensures a fast, dispute-free approval.
Q: How and when will I receive my refund?
A: Once your returned item passes our quality check at the warehouse, we initiate the refund. For prepaid orders, it will be credited back to your original payment method. For COD orders, the refund will be transferred to the Bank Account or UPI ID you specified when raising the return. The entire process takes 10–12 working days.